FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are usually processed within:
1–2 business days
After processing, your order will be shipped.
How long does delivery take?
Delivery usually takes:
7–14 business days
for customers in Europe and North America.
Do you offer free shipping?
Yes.
Orders over:
€100
qualify for free shipping.
How can I track my order?
After your order ships, we will send a confirmation email containing your tracking number.
Can I return my order?
Yes.
We offer a:
30-day return guarantee
for unused products in original condition.
What if my product arrives damaged?
Please contact our customer support team with your order details and photos of the issue.
We will help resolve the problem as quickly as possible.
Are your products suitable for beginners?
Yes.
We offer fishing equipment suitable for beginners, intermediate anglers, and experienced fishermen.
How can I contact customer service?
If you have any questions about products or orders, please contact us:
Email:
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM